An opportunistic coaching moment

At one of those massively-wasteful, multi-day SAFe Inspect and Adapt events, held at an offsite conference center, a couple hundred people were jammed closely together in a line for the lunch buffet. There was plenty of food, but the procedure to get it was very cumbersome and lengthy.

A senior IT manager at my client happened to be quite near me in line. He remarked, “This is crazy!”

I replied, “If they ran this place like an IT shop, they would solve this problem by hiring more cooks.”

“But…but that isn’t the problem,” he said quizzically.

“Exactly!” I said.

He didn’t laugh, but others did.

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